Terms and Conditions
- All Sales are FINAL and NON-REFUNDABLE after submitting any order.
- Please assure that you manually entered prescription accurately before submitting orders. (It is recommended to have an updated prescription dated within the last two years)
- ALL GLASSES ARE HANDMADE. Please allow 3-5 weeks for delivery due to production, payment, processing, shipping and handling.
- If a strong prescription is required, we highly recommend selecting Thin Index lenses to reduce the thickness of your frames. (compared to Bi-focal lenses)
- By fault if any item is damaged due to mishandling, on the behalf of The Look Optical a request for an exchange is offered. Customers must request an exchange within 48 hours after delivery. Please contact customer support via email with all details of order (order #, date of order, delivery date, and etc.) and also attach images of damaged property.
- Exchanges are offered upon request. If exchange is granted the items will be the same as previous order. Customers are responsible for shipping and handling fees.
- Exchanges must be returned within 5-7 Business Days of date accepted via email request. Please provide all order details, including prescription if applicable.